
The Impact of ESL on Customer Experience and Sales
Shoppers expect accuracy when checking out, and price discrepancies can lead to frustration, lost sales, and decreased trust. By eliminating the need for manual updates, digital shelf labels ensure that pricing remains uniform across both physical stores and online platforms.
Beyond convenience, ESL technology plays a vital role in boosting revenue through automated promotions, real-time price adjustments, and strategic product placement. Many retailers have already adopted this solution, reporting reduced labor costs and an increase in impulse purchases.